Purchasing & Licensing FAQ

A Unique Purchasing Model

Qalyptus is different from most companies in how we sell software. We aim to build incredible, affordable software that people can try before buying. To do this, we rely on a slightly different sales model. Here’s what makes it different:

No pushy enterprise sales team.
Free and fully functional installation that includes technical and sales support.
A huge library of online resources to help your evaluation, including recorded demos, documentation, and common questions.
One common End User Agreement covers all our products.

We’re here to help at any time, so please get in touch with us.

Use and Evaluations

1. Can I use my license on multiple PCs

Yes, you can. A Qalyptus Desktop license is assigned to a single windows Username; your license will be valid on any PC as long as you log in with your windows account.

2. Can I evaluate a product for free before purchasing it?

You can evaluate a product for 30 days (it can be extended to a maximum of 90 days) before purchasing, allowing you to see and use Qalyptus before purchasing. We provide a fully functional version for evaluation. What you’ll be using during your evaluation is what you’ll get when you buy.

All installed evaluations include access to our technical support resources.

3. How do I extend my product evaluation?

We’re happy to extend your product evaluation period to 90 days. To request a new evaluation key, please contact us, and we will renew your license in a few hours.

4. After I purchase a license, do I need to reinstall the software?

There is no need to reinstall your software. Your existing installation can be activated by copying your purchased license key into the ‘License’ tab of your Qalyptus Desktop settings page.

Pricing and Discounts

1. How much do Qalyptus products cost?

Current pricing information is always available on our Product pages:

Qalyptus.com/pricing

2. Does Qalyptus offer any discounts?

Yes, we offer a volume discount. We aim to make awesome applications available at the best price and treat every customer equally. Our products start at just 40€ per user. Please simulate on our purchase site to learn more or contact us.

3. Does Qalyptus offer reseller discounts?

Yes, if you are a reseller and want to buy Qalyptus for your customers, visit the Qalyptus Partner Program page or contact us.

Ordering

1. What is the process for ordering Qalyptus products?

All orders are placed via the secure online purchase site. You can pay the invoice with a credit or by direct bank transfer.

2. How can I request a quote?

Requesting an obligation-free quote is easy! Just use our purchase site, which allows you to pay for your software immediately or save a price quote for later. Only quotes submitted via our online form are considered valid.

3. How can I pay a quote or invoice pending payment?

You can pay an outstanding quote or invoice by credit card or by bank transfer. You can find complete payment details in the quote/invoice that will be sent to you after its creation.

4. Can I request a quote or invoice in a currency other than Euro?

Qalyptus can generate an invoice in Euro (EUR), US Dollars (USD), and Pound Sterling (GBP).

USD is reserved for customers from the following countries: United States, Australia, Virgin Islands, Canada, China, Guernsey, Hong Kong, India, Isle of Man, Japan, Jersey, Philippines, Singapore, Taiwan, United Arab Emirates, and New Zealand.

GBP is reserved for customers from the UK.

US dollar and GBP quotes and invoices are calculated using an exchange rate with a currency fluctuation margin.

Payments & Refunds

1. Which payment methods are accepted?

Qalyptus accepts the following payment methods:

Credit card (MasterCard, Visa, or American Express) via our Secure purchase site.

Bank transfers can take up to 7-14 business days for bank transfers to clear through our banking facilities.

2. I am not in Europe. Will your bank transfer details work?

Of course!! If you choose to pay by bank transfer, please select the “Bank transfer” payment method when you place your order. We will send you an invoice with instructions on how to make payment.

3. After placing an order, how and when can the license key be accessed?

Access to your license key(s) is provided only after your payment’s successful receipt and processing. Contact us to validate your order while waiting to receive payment.

4. Can I get a refund for Qalyptus products?

Yes, you can request a refund of your license up to 30 days after the original date of purchase. After 30 days, refunds will not be available.

To request a refund within 30 days of payment, please get in touch with us.